Cooling off period

What is the 'Cooling Off' period?

Ann Hartnett avatar
Written by Ann Hartnett
Updated over a week ago

The cooling off period applies to B2C (business to consumer) customers. Business to business customers do not have such entitlement according to the Distance Selling Directive. For business customers items that have been ordered in error cannot be returned however please contact our returns department who will review on a case by case basis.

The "cooling off" period is a period you have as an online consumer in which to make up your mind if you want to return the goods or not. By law, this "cooling off" period expires 14 days after the day you received your goods. However, if this period expires on a non-working day, your deadline is extended till the next working day.

To exercise your right of withdrawal, you must unequivocally advise us of your decision to withdraw from the purchase. Prior to returning the goods, please advise our returns team at To help us locate your details on our system please provide us with as much detail as possible including an order number or account number and telephone number.

When sending back the goods, please include a written statement or note with the goods that you are returning by post or courier so we can identify where the goods have come from. It is not enough to just send the goods back.

All goods must be packaged correctly and securely preventing the product and retail packaging from damage during transit. Please do not put packaging tape on retail packaging as this will make the product unsaleable. We generally advise to cover the product and retail packaging with a plastic bag, then protect with bubble wrap and place in a mailing box or envelope ensuring the product fits correctly into the packing box or envelope with no voids. Voids can allow the packing box to be crushed and allow movement and shifting of the contents.

When returning goods you will be responsible for the cost of returning the goods. Once the goods have been received by HuntOffice, inspected and deemed in a re-saleable condition, a refund for the goods will be issued excluding the original cost of delivery.

When availing of the cooling off period, you may not use goods that you have received before deciding to withdraw from the purchase. All goods being returned must be in re-saleable condition including any retail packaging. Items such as laptops, computers, tablets, printers, software, recordable media and other technology machines and equipment which contain a security seal can only be returned if the security seal has not been broken or tampered with. Customised, made to order or personalised goods cannot be returned. Due to health and safety regulations the following cannot be returned: food or beverage goods, biscuits, coffee or water, clothing, safety clothing, footwear, safety footwear, socks, headsets etc.

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