Below you can find a list with the most common reasons for a failed payment for purchasing online with

  • Double check the credit card information you have entered. You may have written a number wrong which will prevent our system from recognising your card correctly.

  • Check whether your credit card has not expired. If this is the case, you should contact your bank for additional assistance.

  • Depending on the country in which you are located you might have to call your bank to authorise your credit card for online, cross-border or overseas transactions.

  • Last but not least, note that you should be able to receive detailed information for any failed or successful transaction from your bank. If a payment fails, do not hesitate to contact your bank and request this information.

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