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How to select the right headset
What audio communications devices do you and your employees use? Do you use desk phones, smartphones, soft phones or a combination? If you only use your desk phone, do you also do training online or attend webinars that require audio? These types of questions will determine if you need a versatile headset that you can use with several devices – one that works with your desk phone or your computer or smartphone – or a standard one-device headset.
Do you need a corded or wireless headset? Do you or your employees need to access files that are away from your desk during a call; or are you typically sitting at your desk for the duration of the call?
Where do you make most calls? Are you on the road alot, in and out of the office and home; or are you mainly in the office? Evaluating how flexible your headset needs to be helps to make the right selection. For example, a Digital Enhanced Cordless Telecommunications (DECT™)headset is meant for in-office use only, but allows you to roam up to 350 feet away from your device. A Bluetooth®headset allows you to use your smartphone wherever you are, but is limited on range with only about 33 feet distance away from your device.
What kind of office environment do you have? Your environment can influence the type of headset you choose. Do you work in private offices or open space or do you have cubicles? (How high or low are the cubicle walls?). In an open office environment you may want a stereo over-the-head headset to block out ambient noise versus a speakerphone which is better suited for a private office.
Hands-free capabilities: Headsets provide hands-free capabilities while you are on a call to input something on your computer or locate a document on your desk or in a drawer or to engage in chat while you are conferencing.
Manage multiple communication devices: Headsets can help manage multiple modes of communications – office phone, smartphone and soft phone service, such as Skype or Google Voice.
Move around freely: Wireless headsets enable you to get up from your desk and move freely throughout the office and remain on a call when you need to locate a file, pick up something from the printer, confer with a colleague, find a more private location or even grab a cup of coffee. During a training session, you can stand up and stretch and never miss a training beat.
Mission critical technology: Headsets can be the mission critical component of a service offering, as in the case of online tutoring where clear audio between students and their teachers is essential for learning.
Driving: Using a Bluetooth headset, you can move from the office to your car and stay on a smartphone call or safely answer a call while you are driving from one meeting to another.
The first thing to understand about commercial grade headsets is that the headsetcable ends in what the industry calls a “quick-disconnect” connection. This connection allows you to leave your headset on at all times and quickly disconnect from the amplifier, or bottom cable, when you need to walk away from your desk. (Low end consumer grade headsets don't have a quick disconnect, and you have to remove your headset every time you want to leave your desk.)
A quick disconnect is unique to each headset manufacturer so you can't mix and match between brands. A quick disconnect is made to be pulled apart and re-connected an endless amount of times without ever wearing out.
Our range includes:
Contact/Call Centre Headsets
Headphones & Earbuds
You can view our full range here